The online store of the Caiman Production Group LLC on the caiman.ua website sells Egoza razor wire and concertina wire barriers of our own production, the quality of which we guarantee and which is confirmed by numerous documents presented on the website. We provide a guarantee for all products we sell and, in accordance with current legislation, we provide exchange and return of goods within 14 days from the date of purchase.

If for some reason you bought the wrong type of razor wire or concertina wire barrier that you needed, we will exchange the goods. This requires:

• documents for the goods;
• safety and integrity of the packaging;
• safety of the original presentation;
• no traces of use of the goods.

If the barbed wire or razor wire fences have a manufacturing defect, we will refund the amount specified in the order in accordance with the provisions of Ukrainian legislation. To return the goods, it is necessary to:

• keep the sales package of the product;
• keep the packaging intact;
• attach all documentation to the returned goods.

The warranty does not apply to the following faults:

• accidental damage (defects caused by the user);
• damage that occurred as a result of careless handling or use;
• damage that occurred as a result of violation of the operating rules;
• natural wear and tear or end of service life.